Our normal return policy
Choose components carefully against your project specifications. Buyer World does not normally accept change-of-mind returns or refunds for a correctly supplied item. For a verified manufacturing defect, our normal remedy is replacement after assessment. This policy does not restrict remedies required by applicable consumer law.
If an item is out of stock
If Buyer World cannot supply an item after receiving payment, we will inform you and refund the amount paid for the unfulfilled item, including its associated taxes and any delivery charge no longer due. We will not substitute another product or retain the amount as store credit without your agreement. You may agree to a revised supply date instead.
Defective, damaged, wrong or missing goods
Contact us promptly with the order reference, affected item and quantity, a description of the issue and any useful photographs. An unboxing video may help but is not a condition for exercising statutory rights. Do not energise a visibly damaged battery or component. We will review the evidence and arrange the applicable replacement, return or refund. Consumer rights for defective, deficient, spurious, misdescribed or qualifying late-delivered goods remain available; a replacement-only preference cannot override them.
Request and inspection
Use My orders to request a return for a delivered item, or use account support if the order status prevents a request. Wait for return instructions and the authorised address before shipping. Keep the item, accessories, packaging and invoice where reasonably possible. Missing packaging alone does not remove a statutory remedy. We will explain any inspection required and arrange or cover reasonable return transport for a verified defect, incorrect supply or other fault attributable to us. Any customer-requested service charge must be disclosed and agreed in advance.
Refund records
A return request or receipt of goods is not itself confirmation that a refund has been processed. Approved refunds are recorded against the original payment, normally through the original payment method. We will provide the amount and processing reference once issued. Bank or provider settlement can take additional time; contact support if an accepted refund remains unresolved. Applicable legal deadlines take precedence. No hidden restocking deduction applies to a refund required because we cannot supply the item or because of our fault.
For questions about a specific order, include your receipt number when contacting Buyer World.