Requesting cancellation
Contact Buyer World through your account support area as soon as possible and include the order reference. We will check whether preparation or dispatch has started and confirm the outcome. A request is not complete until its status is recorded. For shipped goods, use the returns process where applicable.
Change of mind and special orders
We do not normally offer change-of-mind refunds for correctly supplied goods. For custom, cut-length or specially procured items, any additional cancellation restrictions must be disclosed and accepted before the order is placed. We do not impose undisclosed cancellation charges. These conditions do not remove statutory cancellation, return or refund rights.
If Buyer World cannot fulfil an order
If an item is unavailable or we cancel an unfulfilled order, we will explain the reason and refund the payment due for the unsupplied portion and related charges. Alternatives, partial fulfilment or a revised supply date require your agreement. You do not have to accept store credit instead of a refund due.
Payment status
Cancellation and refund processing are separate records. Your account shows the order decision and any recorded payment adjustment. A pending online payment may first need verification with the provider. Avoid paying again while the first attempt is unresolved. Contact support with your payment reference if money was debited but the account has not updated; never send an OTP or full card number.
For questions about a specific order, include your receipt number when contacting Buyer World.